Shop and Refund Policy


All items are handmade. The current processing time is 3-5 business days. Orders are made using standard US sizes described in the item description. I want my customers to be satisfied with their purchases. I also understand that shopping online can be difficult, which is why I would be happy to assist you if you have any questions or concerns.

SHIPPING

Domestic shipping are delivered within 2-3 business days using the United States Postal Service, USPS. Packages are shipped using the address provided at checkout by default. Once packages are shipped, I am not liable for lost, misplaced, delayed, or stolen orders. Please contact your Post Office directly.


International shipping is also available. Delivery time may take at least 10 days or longer. Please note that tracking numbers are only available within the US. Once packages leave US borders, USPS is no longer responsible and therefore cannot provide tracking beyond domestic borders. If you would like to request another shipping method, please request via email prior to ordering. 

ACCESSORIES/PRODUCTS

Jewelry/accessories are not refundable.  

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

PAYMENTS

Payments can be made through direct checkout. Payment options are listed at the bottom of our home page and also at checkout. Paypal is also accepted.
If you are experiencing any problems while completing your order, please contact me. 

 

RETURNS & EXCHANGES

Returns and exchange are accepted  within 3 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Exchanges are based on item availability, and availability is not guaranteed. Sizes must also be selected based on our store size chart to insure proper fit. It is highly important to communicate with the seller prior to returning/exchanging items to make sure I can accommodate your request based on availability, or if it qualifies for a refund prior to shipping the item back to me. All Sale purchases are final. All customized items (any requested alterations) are final sale.  All accessories sales are final.

 

CARE

Dry clean for best results


PRIVACY POLICY

I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
For any additional information, questions, or concern, please email me at info@yvonnegpearson.com